Intelligent Guest Room Workgroup

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Workgroup Overview

This cross-forum workgroup created remote monitoring capabilities that can proactively alert the hotel to problems with guest room devices. This is in response to the problem that rooms are increasingly electronic but there is very little quality control, meaning that the guest is frequently the one who discovers there is a problem with a guest room device. This effort makes it possible to request the status of guest room devices (ad-hoc query) and register to receive notification messages (status change events) when the health of devices in a guest room change, as well as registering and discovering of devices.

Most Recent Workgroup Charter Outline

Business Problem

  • Most device-based ecosystems deployed today utilize vendor-specific frameworks, causing the implementation phase to be a lengthy, manual process. Typically, integration with a device ecosystem requires custom programming focused on solving a specific problem in a specific hotel environment. This often requires access to a device at a device’s physical location, causing installation and maintenance to be costly and time consuming.

Outcomes

  • The workgroup will define a Web Service specification that will make it possible to control devices in a consistent way. This work will complete the integration between the Intelligent Guest Room spec and the now updated Device Messaging Structure (DMS) document and will provide descriptive guidance on leveraging web services to implement the structures provided by the DMS.

Deliverables

  • Registration – completed May 2013
  • Discovery - completed May 2013
  • Updated Device Messaging Standards document (more consistent and user-friendly) - completed December 2013
  • Command & control - completed October 2014

Key Contacts

Chairpersons:

  • Bill Rosenberg, Starwood Hotels & Resorts Worldwide
  • Philipp Roosli, INNCOM International, Inc.

Board Liaisons:

  • Bryan Steele, Jireh-tek Limited
  • Terence Ronson, Pertlink Limited

Acting Facilitator: Jay Rosamilia

Status/Meeting Schedule

This workgroup meets monthly on Wednesdays at 10:00 AM EDT. For information about future events, check the HTNG Meeting & Event Calendar.

Participation

List of participants

Categories of participation:

  • Required - PMS, In-room Manufacturers of Devices, Application Providers
  • Desirable - Workflow Providers, Service Providers

Participation Options:

Key Documents & Other Useful Information

Specifications

2014B
  • Technical Specification v3.0 and Companion File
    • Bridges the gap between the specification and the Device Messaging Structure document by adding messaging for Command and Control.
    • The link above also includes a companion file which contains XML Schema Definition (XSD) files, Web Service Description Language (WSDL) files, Sample XML Messages and Code Samples.
2013A
  • Technical Specification v2.0 and Companion File
    • Updates made to include centralized registration and discovery of in-room devices.
    • The link above also includes a companion file which contains XML Schema Definition (XSD) files, Web Service Description Language (WSDL) files and Sample XML Messages.
2012B
  • Technical Specification v1.0 and Companion File
    • The HTNG Intelligent Guest Room 2012B Specification v1.0 allows hotel systems to query the operational status or health of guest room devices and to receive notification messages of changes in the health of guest-room devices.
    • The link above also includes a companion file which contains XML Schema Definition (XSD) files, Web Service Description Language (WSDL) files, Sample XML Messages and Code Samples.


Updated Device Messaging Structure (DMS)
  • Device Messging Structure Document V2.0 - updated by the Intelligent Guest Room Workgroup to be more consistent and thorough; provides a defined message set designed to enable structured communication between in-room devices and controls to ease the complexity of integrating devices from multiple vendors, in turn lowering the cost of building systems.
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